Todor Aleksandrov

Customer Service & Front-line Support

Profile

People-first professional with experience across five-star hospitality, first-line IT support, library front-desk service, tutoring, and Bulgarian–English interpreting. I stay calm under pressure, communicate clearly with people from every background, and see issues through to resolution — whether that's a guest at Adare Manor, a staff member locked out of their account, or a patient who needs an interpreter.

Experience

Interpreter

Jun 2026 – Present

translation.ie · Limerick, Ireland

Bulgarian–English interpretation across a range of government contexts.

Interpreter

Feb 2023 – Present

TRANSLIT · Ireland (remote/on-site)

Bulgarian–English interpretation across medical and social-service settings.

Hub Staff

Aug 2025 – Oct 2025

First 7 Weeks, University of Limerick · Limerick, Ireland

Front-line student support at the UL hub throughout the First 7 Weeks orientation programme.

Temporary Computing Assistant

Aug 2025 – May 2026

Information Technology Division, University of Limerick · Limerick, Ireland

First-line IT support across UL — labs, accounts, hardware, and software.

Orientation Guide

Aug 2025 – Sep 2025

Academic Registry, University of Limerick · Limerick, Ireland

Welcoming and guiding new students through orientation week and first-week registration.

ICT Learning Centre Tutor

Feb 2025 – May 2026

ICTLC, University of Limerick · Limerick, Ireland

Tutoring first-year Computer Science students in Java fundamentals.

Junior Sommelier

Mar 2024 – Jul 2026

Adare Manor · Adare, Co. Limerick, Ireland

Pairing fine wines with the kitchen's tasting menus and contributing to strategic wine planning for events.

Delivery Driver

Oct 2023 – Jan 2024

Uber Eats · Limerick, Ireland

Timely and safe food delivery across Limerick.

Peer Advisor

Aug 2023 – May 2026

Glucksman Library, University of Limerick · Limerick, Ireland

Front-line service at the Glucksman Library — inquiries, tours and the Every Seat Counts programme.

PSLG Tutor

Aug 2023 – May 2024

University of Limerick · Limerick, Ireland

Peer-Supported Learning Group tutor for first-year Computer Science students.

Senior Food and Beverage Assistant

May 2023 – Mar 2024

Adare Manor · Adare, Co. Limerick, Ireland

Delivering exceptional dining experiences for premium and VIP guests at The Carriage House.

Food and Beverage Assistant

Apr 2023 – May 2023

The Devon Inn Hotel · Templeglantine, Co. Limerick, Ireland

Table service and F&B operations in a busy hotel restaurant environment.

Waiter

Feb 2023 – May 2023

WrkWrk · Munster, Ireland

Agency service work across upscale venues — Limerick Racecourse, Adare Manor and high-profile events.

Food and Beverage Assistant

Sep 2022 – May 2023

The Mustard Seed · Ballingarry, Co. Limerick, Ireland

First hospitality role — service delivery at an acclaimed country-house restaurant.

Education

Master of Science — AI & Machine Learning

Sep 2026

University of Limerick

Skills

Service & support
First-line IT support · Account management (MFA / password resets) · Front-of-house service · Complaint & conflict resolution · Incident handling
Communication
Bilingual interpreting (EN/BG) · Tutoring & onboarding · Clear written & verbal communication · Supporting non-technical users

Certifications

  • Customer Service: Managing Payments & Invoicing AMCS Group
  • Certificate of Language Ability - C2 Language Certification
  • Introductory Sommelier Court of Master Sommeliers Europe
  • EFSET English Certificate 76/100 (C2 Proficient) EF SET

Languages

English — bilingual (C2) · Bulgarian — native

ESC
  • Home

    The hero & featured

    Page
  • About

    Bio + bento + education journey

    Page
  • Experience

    Timeline of every role

    Page
  • Projects

    Filterable project grid

    Page
  • Certifications

    17 certs in 5 categories

    Page
  • Wine — Sommelier

    33-dish pairing tool

    Page
  • Water — Lifeguard

    Emergency-scenario tool

    Page
  • Language — Interpreter

    Bulgarian phrasebook

    Page
  • Gallery

    Lightbox

    Page
  • Now

    What I'm doing this month

    Page
  • Uses

    Tools & gear

    Page
  • Contact

    Send a message

    Page
  • Junior Sommelier

    Adare Manor

    Role
  • Senior Food and Beverage Assistant

    Adare Manor

    Role
  • Software Development Student

    AMCS Group

    Role
  • Temporary Associate Software Developer

    AMCS Group

    Role
  • Temporary Associate Software Engineer

    AMCS Group

    Role
  • Duty Manager

    Askeaton Pool & Leisure

    Role
  • Lifeguard and Swim Teacher

    Askeaton Pool & Leisure

    Role
  • Food and Beverage Assistant

    The Devon Inn Hotel

    Role
  • Food and Beverage Assistant

    The Mustard Seed

    Role
  • Student Professional

    National Building Control Office (NBCO) & National Market Surveillance Office (NMSO)

    Role
  • Interpreter

    translation.ie

    Role
  • Interpreter

    TRANSLIT

    Role
  • Delivery Driver

    Uber Eats

    Role
  • Hub Staff

    First 7 Weeks, University of Limerick

    Role
  • ICT Learning Centre Tutor

    ICTLC, University of Limerick

    Role
  • ICT Learning Centre Tutor

    ICTLC, University of Limerick

    Role
  • Temporary Computing Assistant

    Information Technology Division, University of Limerick

    Role
  • Orientation Guide

    Academic Registry, University of Limerick

    Role
  • Peer Advisor

    Glucksman Library, University of Limerick

    Role
  • Peer Advisor

    Glucksman Library, University of Limerick

    Role
  • Peer Advisor

    Glucksman Library, University of Limerick

    Role
  • PSLG Tutor

    University of Limerick

    Role
  • Creative Crew

    UL Student Life

    Role
  • Lifeguard

    West Lake Aqua Park

    Role
  • Lifeguard Supervisor

    West Lake Aqua Park

    Role
  • Waiter

    WrkWrk

    Role
  • Automated External Defibrillation (AED)

    Royal Life Saving Society UK (RLSS UK)

    Certification
  • Basic Concepts of AMCS Platform

    AMCS Group

    Certification
  • Assistant Swimming Teacher

    Water Safety Ireland

    Certification
  • National Vocational Beach Lifeguard Qualification

    Royal Life Saving Society UK (RLSS UK)

    Certification
  • Cardiac First Response - Advanced

    PHECC

    Certification
  • Introductory Sommelier

    Court of Master Sommeliers Europe

    Certification
  • CPR and First Aid Update 2026

    Royal Life Saving Society UK (RLSS UK)

    Certification
  • Customer Service: Managing Payments & Invoicing

    AMCS Group

    Certification
  • EFSET English Certificate 76/100 (C2 Proficient)

    EF SET

    Certification
  • Emergency First Response

    PHECC

    Certification
  • First Aid Responder

    PHECC

    Certification
  • Certificate of Language Ability - C2

    Language Certification

    Certification
  • Building Regulation Requirements for Works to Existing Dwellings

    National Building Control Office (NBCO) & National Market Surveillance Office (NMSO)

    Certification
  • Pool Lifeguarding

    Royal Life Saving Society UK (RLSS UK)

    Certification
  • Practical First Aid

    Irish Red Cross

    Certification
  • Safeguarding 1

    Swim Ireland

    Certification
  • Level 2 Swimming Teacher (Virtual — Askeaton)

    Swim Ireland

    Certification
  • WSET Level 2 Award in Wines — Merit (82%)

    Wine & Spirit Education Trust

    Certification
  • EduCoach

    An educational coaching marketplace, re-engineered solo

    Project
  • EV Route Optimizer

    A* routing for electric vehicles, with live charging stops

    Project
  • Monkey Rescue

    A conservation nonprofit site, rebuilt accessibility-first

    Project
  • Personal Portfolio

    This site — Astro, Tailwind, editorial design

    Project
  • Ballingarry National School

    6th class (final year of primary)

    Education
  • Colàiste na Tròcaire

    Leaving Certificate (Established, incl. Transition Year)

    Education
  • SOU "Panayot Volov"

    Primary education (1st – 6th class)

    Education
  • University of Limerick

    Bachelor of Science — Computer Systems

    Education
  • University of Limerick

    Master of Science — AI & Machine Learning

    Education
  • Aged cheddar

    → Vintage Port

    Pairing
  • Beef bourguignon

    → Red Burgundy, village level

    Pairing
  • Blue cheese (Stilton, Roquefort)

    → Sauternes

    Pairing
  • Bolognese / ragù

    → Chianti Classico

    Pairing
  • Brie or Camembert

    → Champagne

    Pairing
  • Caesar salad

    → Sancerre

    Pairing
  • Spaghetti carbonara

    → Frascati

    Pairing
  • Charcuterie board

    → Beaujolais-Villages or dry Lambrusco

    Pairing
  • Dark chocolate dessert

    → Banyuls or vintage Port

    Pairing
  • Baked or pan-fried cod

    → Pinot Grigio

    Pairing
  • Coq au vin

    → Red Burgundy

    Pairing
  • Crème brûlée

    → Sauternes

    Pairing
  • Dover sole or other flat fish

    → Chablis

    Pairing
  • Duck (confit or roasted)

    → Pinot Noir or Alsace Pinot Gris

    Pairing
  • Indian curry (medium spice)

    → Gewürztraminer or rosé

    Pairing
  • Lobster with butter

    → White Burgundy or vintage Champagne

    Pairing
  • Margherita pizza

    → Chianti or Barbera d'Alba

    Pairing
  • Fresh oysters

    → Muscadet sur lie

    Pairing
  • Pad Thai

    → Off-dry Riesling

    Pairing
  • Seafood paella

    → Dry rosado (Spanish rosé)

    Pairing
  • Pesto pasta

    → Vermentino

    Pairing
  • Pork belly

    → Off-dry Mosel Riesling

    Pairing
  • Rack of lamb

    → Northern Rhône Syrah

    Pairing
  • Mushroom risotto

    → Barbera or aged Nebbiolo

    Pairing
  • Roast chicken

    → White Burgundy

    Pairing
  • Roast pork

    → White Burgundy

    Pairing
  • Grilled salmon

    → Light Pinot Noir or dry rosé

    Pairing
  • Pan-seared scallops

    → Chablis Premier Cru

    Pairing
  • Pan-seared sea bass

    → Albariño

    Pairing
  • Ribeye or sirloin steak

    → Bold Cabernet Sauvignon

    Pairing
  • Sushi & sashimi

    → Off-dry German Riesling or junmai sake

    Pairing
  • Seared tuna steak

    → Cru Beaujolais

    Pairing
  • Venison

    → Barolo or Northern Rhône Syrah

    Pairing
  • Anaphylaxis (severe allergic reaction)

    critical

    Scenario
  • Choking adult (conscious)

    urgent

    Scenario
  • Drowning casualty (recently removed from water)

    critical

    Scenario
  • Heat exhaustion progressing to heat stroke

    urgent

    Scenario
  • Hypothermia (cold-water immersion)

    urgent

    Scenario
  • Tonic-clonic seizure

    urgent

    Scenario
  • Severe external bleeding

    critical

    Scenario
  • Suspected spinal injury (pool diving)

    critical

    Scenario
  • Suspected stroke (FAST positive)

    critical

    Scenario
  • Sudden cardiac arrest (adult)

    critical

    Scenario
  • The airport

    Летището · leh-TEESH-teh-toh

    Phrase
  • I am allergic to...

    Алергичен съм към... · ah-ler-GEE-chen suhm kuhm

    Phrase
  • I need an ambulance

    Имам нужда от линейка · EE-mam NOOZH-dah ot lee-NEY-kah

    Phrase
  • Call the police

    Извикайте полицията · eez-vee-KAI-teh poh-LEE-tsee-yah-tah

    Phrase
  • Could I get a coffee, please?

    Едно кафе, моля · ED-noh kah-FEH, MOH-lyah

    Phrase
  • Cheers!

    Наздраве! · nahz-DRAH-veh

    Phrase
  • This is delicious

    Това е много вкусно · toh-VAH eh MNOH-goh VKOOS-noh

    Phrase
  • I don't understand

    Не разбирам · neh rahz-BEE-ram

    Phrase
  • There's a fire

    Има пожар · EE-mah poh-ZHAR

    Phrase
  • A glass / A bottle

    Чаша / Бутилка · CHAH-shah / boo-TEEL-kah

    Phrase
  • Good evening

    Добър вечер · DOH-bar VEH-cher

    Phrase
  • Good morning

    Добро утро · DOH-broh OO-troh

    Phrase
  • Goodbye

    Довиждане · do-VEEZH-dah-neh

    Phrase
  • Hello

    Здравейте · zdrah-VEY-teh

    Phrase
  • Help!

    Помощ! · poh-MOSHT

    Phrase
  • The hospital

    Болницата · BOHL-nee-tsah-tah

    Phrase
  • How are you?

    Как сте? · kahk steh

    Phrase
  • How much does it cost?

    Колко струва? · KOHL-koh STROO-vah

    Phrase
  • I'm from Ireland

    От Ирландия съм · ot eer-LAHN-dee-yah suhm

    Phrase
  • Could I see the menu?

    Може ли менюто? · MOH-zheh lee men-YOO-toh

    Phrase
  • This pairs well with...

    Това върви добре с... · toh-VAH vuhr-VEE doh-BREH suh

    Phrase
  • Please

    Моля · MOH-lyah

    Phrase
  • Red wine / White wine

    Червено вино / Бяло вино · cher-VEH-noh VEE-noh / BYAH-loh VEE-noh

    Phrase
  • Sorry / Excuse me

    Извинете · eez-vee-NEH-teh

    Phrase
  • A table for two, please

    Маса за двама, моля · MAH-sah zah DVAH-mah, MOH-lyah

    Phrase
  • Thank you

    Благодаря · bla-go-dar-YAH

    Phrase
  • The bill, please

    Сметката, моля · SMET-kah-tah, MOH-lyah

    Phrase
  • The train station

    Жп гарата · zhuh-puh GAH-rah-tah

    Phrase
  • A glass of water, please

    Чаша вода, моля · CHA-shah voh-DAH, MOH-lyah

    Phrase
  • What do you recommend?

    Какво препоръчвате? · kahk-VOH preh-poh-RUHCH-vah-teh

    Phrase
  • What's your name?

    Как се казвате? · kahk seh kahz-VAH-teh

    Phrase
  • Where is the bathroom?

    Къде е тоалетната? · KUH-deh eh toh-ah-LET-nah-tah

    Phrase
  • Yes / No

    Да / Не · dah / neh

    Phrase
  • LinkedIn

    todoraleksandrov

    External
  • GitHub

    todor147

    External
  • Email

    todor_147@abv.bg

    External
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