Todor Aleksandrov
Customer Service & Front-line Support
Profile
People-first professional with experience across five-star hospitality, first-line IT support, library front-desk service, tutoring, and Bulgarian–English interpreting. I stay calm under pressure, communicate clearly with people from every background, and see issues through to resolution — whether that's a guest at Adare Manor, a staff member locked out of their account, or a patient who needs an interpreter.
Experience
Interpreter
Jun 2026 – Presenttranslation.ie · Limerick, Ireland
Bulgarian–English interpretation across a range of government contexts.
Interpreter
Feb 2023 – PresentTRANSLIT · Ireland (remote/on-site)
Bulgarian–English interpretation across medical and social-service settings.
Hub Staff
Aug 2025 – Oct 2025First 7 Weeks, University of Limerick · Limerick, Ireland
Front-line student support at the UL hub throughout the First 7 Weeks orientation programme.
Temporary Computing Assistant
Aug 2025 – May 2026Information Technology Division, University of Limerick · Limerick, Ireland
First-line IT support across UL — labs, accounts, hardware, and software.
Orientation Guide
Aug 2025 – Sep 2025Academic Registry, University of Limerick · Limerick, Ireland
Welcoming and guiding new students through orientation week and first-week registration.
ICT Learning Centre Tutor
Feb 2025 – May 2026ICTLC, University of Limerick · Limerick, Ireland
Tutoring first-year Computer Science students in Java fundamentals.
Junior Sommelier
Mar 2024 – Jul 2026Adare Manor · Adare, Co. Limerick, Ireland
Pairing fine wines with the kitchen's tasting menus and contributing to strategic wine planning for events.
Delivery Driver
Oct 2023 – Jan 2024Uber Eats · Limerick, Ireland
Timely and safe food delivery across Limerick.
Peer Advisor
Aug 2023 – May 2026Glucksman Library, University of Limerick · Limerick, Ireland
Front-line service at the Glucksman Library — inquiries, tours and the Every Seat Counts programme.
PSLG Tutor
Aug 2023 – May 2024University of Limerick · Limerick, Ireland
Peer-Supported Learning Group tutor for first-year Computer Science students.
Senior Food and Beverage Assistant
May 2023 – Mar 2024Adare Manor · Adare, Co. Limerick, Ireland
Delivering exceptional dining experiences for premium and VIP guests at The Carriage House.
Food and Beverage Assistant
Apr 2023 – May 2023The Devon Inn Hotel · Templeglantine, Co. Limerick, Ireland
Table service and F&B operations in a busy hotel restaurant environment.
Waiter
Feb 2023 – May 2023WrkWrk · Munster, Ireland
Agency service work across upscale venues — Limerick Racecourse, Adare Manor and high-profile events.
Food and Beverage Assistant
Sep 2022 – May 2023The Mustard Seed · Ballingarry, Co. Limerick, Ireland
First hospitality role — service delivery at an acclaimed country-house restaurant.
Education
Master of Science — AI & Machine Learning
Sep 2026University of Limerick
Skills
- Service & support
- First-line IT support · Account management (MFA / password resets) · Front-of-house service · Complaint & conflict resolution · Incident handling
- Communication
- Bilingual interpreting (EN/BG) · Tutoring & onboarding · Clear written & verbal communication · Supporting non-technical users
Certifications
- Customer Service: Managing Payments & Invoicing AMCS Group
- Certificate of Language Ability - C2 Language Certification
- Introductory Sommelier Court of Master Sommeliers Europe
- EFSET English Certificate 76/100 (C2 Proficient) EF SET
Languages
English — bilingual (C2) · Bulgarian — native